Access Code - what is my Access Code?
The Access Code is the unique code that teleconference participants who choose to dial-into the discussion will need to be able to join the discussion.
The Access Code is e-mailed to all teleconference participants just a few hours before the start of the discussion and should be kept carefully because our operators will need that code when participants dial-into and before they can be admitted to the meeting.
Nb. The Access Code is not the same as the Registration Code - see under Registration Code below.
Arrival time –please see under Start time
Cancellation & substitution policy –
If you have to cancel your registration for a discussion, then subject to any applicable charges (see below), we will refund your participation fee.
Our cancellation charges are as follows:
Participation fee – within 48 hours of the discussion, the charge is 100% of the participation fee.
Membership fee – Unfortunately, we cannot offer any refunds for membership fees.
If you cancel your registration, then soon after we have registered your request we will send you an e-mail confirming the request.
We will try to refund the participation fee within 24 hours of your request. The refund can only be made to the credit card that was used to register for the discussion.
For refunds within €urozone countries, our bank will deduct a small fee for processing the transaction equivalent to the charge on a transfer within your country.
For refunds to a non - €urozone country, our bank and your bank may deduct a significantly higher fee for handling the transaction and which may, depending on when we receive your request for cancellation, result in only a small percentage of the initial registration amount being refunded to your credit card.
We cannot guarantee the time it will take to refund the fee to your bank account nor the actual fees that will be deducted during the refund process, as these depend on the banks involved in the refund transaction.
How do I cancel?
To cancel your registration for a discussion, please use the link on the relevant discussion page on our website (underneath 'Register for this meeting').
You will have to complete a short form, including the Registration Code that was sent to you with the confirmation of registration.
Since in almost all cases, the participation fee will be charged to a personal credit-card, it is not currently possible to ask to substitute a colleague in the same law firm or organisation and receive a receipt in the name of the substitute participant.
If for accounting purposes you require the receipt to mention the name of the actual participant, then it will be necessary to refund the first participant’s participation fee and for the second participant to register separately.
Chargeback – please use the facility provided by the website to cancel and obtain a reimbursement of your participation fee.
If you initiate a chargeback to your credit card to obtain a refund for the event – in addition to and after requesting a refund from us – this will be treated as a potential fraud as well as a breach of the terms and conditions of using the Brussels Matters' website.
We will remove your name from our mailing list indefinitely and refuse your further participation in our discussions. In the most serious cases, we reserve the right to take other action.
Contact – Who do I contact if there is a problem?
Problem with registering for a meeting?
Please check first with the Problems part of these FAQs to check if there is a solution to your registration and/or dial-in difficulties.
If not, then you can call us on + 353 1 2887032 and we will see if we can solve the problem.
If you are calling out of office hours (09.00h – 18.00h in Dublin, Monday-Friday) then please leave a message and we will respond as soon as possible on the following business day.
You can also e-mail us firstname.lastname@example.org
Problem with dialling-into a discussion?
If you are having problems dialing into a discussion, then you should call our Event Co-ordinator on the dial-in telephone number you received by e-mail a few hours before the discussion.
Dialling in – How do I dial into the discussion?
There are two ways to participate in the discussion by teleconference:
E-mail discussion – Is it possible to discuss the subject of the meeting after it is over?
Payment of the applicable fee will also enable participants to join an e-mail discussion forum that will be opened after every discussion. Access to the e-mail discussion forum will be limited to those participants who paid to participate in the discussion.
Information about how to participate in the e-mail discussion forum - including the forum rules - will be published shortly.
All discussions end at 20.30h (Brussels); they begin at 19.00h (by teleconference or in-person (Brussels)).
Fee – what does my payment cover?
Payment of the applicable fee (for ex., €125 / private-sector lawyer participant) allows any number that can attend in the room from where you join discussion to participate on the call — at the same low price.
In other words, one registration = one connection.
However, only registered participants will be able to ask questions, either in-person (in Brussels) or by teleconference.
Also, Certificates of Attendance in our discussions can only be issued to registered participants.
Format – what will happen during the discussion?
To speed up the process for all teleconference participants and reduce queues, please be ready to confirm the following details: Your family name and first name(s) + your law firm / organisation + your Access Code that you received by e-mail at around 16.30h (Brussels) before the discussion.
At 19.00h (Brussels), all participants will be invited to join the discussion.
Location – where does the in-person meeting take place?
Our discussions take place in central Brussels either at The Renaissance Brussels Hotel, Rue du Parnasse, 19, B-1050 or another hotel listed on the Confirmation of Registration email that you received when registering for the discussion.
If participating in-person, please check the relevant discussion page on our website for the correct address.
Mailing lists – How do I find out about future Brussels Matters discussions?
You can find out about future discussions either by visiting our website on a regular basis or by subscribing to our mailing list.
You can subscribe to our mailing list by using the 'Add me to the mailing list' link on our homepage. You can also register to receive alerts about future discussions on the registration form for each discussion.
Membership – What are the advantages of being a member of Brussels Matters?
We are currently exploring the possibility of creating a membership category through a new part of this website.
The advantages will include:
Whether and when we make membership available will depend on the level of demand we receive in the future.
Papers – Will I get any papers / PowerPoint presentations used by the speaker?
Most EU speakers prepare a PowerPoint presentation on which the discussion topic is based.
However, we cannot guarantee that all EU speakers will take the time and trouble to prepare some PowerPoint slides.
All participants (by teleconference and in-person) will be sent an e-mail at around 16.30h (Brussels) containing a link to any PowerPoint slides available (along with the Access Code for teleconference participants).
Before the start of the discussion, teleconference participants should open the link and the presentation so that they can follow the EU speaker in Brussels.
Participating in a discussion – there are two ways of participating in a Brussels Matters’ discussion.
Some lawyers will choose to participate in-person in Brussels, while others (both outside and in Brussels) choose to participate by teleconference when they complete the registration form. See Format and Dialing into the meeting above for further details.
Payments – How do I pay to participate in a meeting?
At the moment, the only way to pay to participate in a discussion is by using a credit card.
We accept the following credit cards: American Express | Visa | MasterCard We appreciate that many people may have concerns about using credit cards to make purchases on-line.
This is why we have partnered with Ireland’s premier payment services processor, Realex Payments (www.realexpayments.com), to ensure that you can use your personal or corporate credit card with the maximum of security.
Realex Payments were the first Irish payments services processor to achieve Level 1 Service Provider status against the international Payment Cards Industry (PCI) Data Security Standards.
Realex Payment are currently used by the Irish Government to process many of the on-line payments and funds transfers that Irish residents use daily.
Please follow go to Payment Info for more information about Realex Payments’ implementation of the PCI standards.
Our staff have no access to the personal credit card information that you will fill into the secure Realex Payments payment processing page (Step 5/5) and before you can register to participate in a discussion.
Problems – I am not able to register for a discussion / dial-into a discussion. What can I do?
Dialling-into a discussion:
I did not receive an Access Code before the meeting. The Access Code is emailed to all participants at around 16.30h (Brussels) before the start of the discussion. If you have not received a code by 17.00h (Brussels), please e-mail us as soon as possible at email@example.com
I cannot register following the five registration steps - what should I do?
Firstly - please check that you have completed all the five registration steps as described on the website.
Please refer to How do I register for a discussion in these FAQs for a complete explanation of these five steps.
Secondly - if you cannot complete these five steps because you are unable to see and click on some or all of the function buttons on the registration pages, then you will need to check your computer's settings.
For example, if on step 1/2 ('Choose your registration category') you do not see the button 'Next' immediately under the drop-down menu on this page, then you will need to (1) adjust your browser settings to allow the page to appear correctly (including these important function buttons) or (2) change to another computer where you can easily see these vital function buttons.
Our website was designed for maximum ease of use using the most popular browsers in Europe (Internet Explorer, Chrome and Firefox).
Thirdly - you should ask your IT department for help. For example, they may be able to help you adjust your browser security settings to allow our website to be recognised as a secure website and therefore removing any restrictions imposed on your computer viewing websites with function buttons.
I get a 'Session problem' message when I click on the 'Submit' button on Step 3/5
In the past, this was a recurring problem with PC security settings in some law firms / organisations.
You will need to ask your IT department to change the security settings in your web browser.
I cannot pay by credit card - what should I do?
The last 45 minutes (approximately) of every discussion is set aside for questions to the EU speaker.
Recordings / transcripts – Will there be a recording / transcript of the meeting?
There are five steps to the registration process.
Step 2 - on the next page ('Step 1/5 - Choose your registration category') you should select the category that applies to you.
For example, lawyers in law firms should choose the category 'Lawyer in private practice' category from the drop-down menu that appears on the page.
Then click on the 'Next' button underneath the drop-down menu. (If you do not see the 'Next' button, please refer to the 'Problems' part of the FAQs).
Registration for a meeting – How do I know if I have been registered for a meeting?
Start time – see Time below
All discussions last 90 minutes.